Terms & Conditions

These Terms & Conditions (the “Terms”) form a binding agreement between you and CRM.LIMO, 1222 SE 47th St., Cape Coral, FL 33904, USA. By creating an account, signing in, or using any part of the platform, you agree to them.

If you accept these Terms on behalf of a company, you confirm you are authorized to bind that company, and “you” refers to that company.

If you do not agree with these Terms, do not use the platform.

CRM.LIMO provides marketing software for the limousine and chauffeur industry, which may include:

• PPC landing pages and instant limo websites
• AI content and image generation for blogs, pages and social posts
• Social media scheduling and publishing
• Keyword, ranking and map-ranking tracking
• Review request automation and reputation monitoring
• Chatbot and quote widget for your website
• Google Ads campaign management and reporting
• Integrations with the third-party services listed in section 7

The exact features available to you depend on your plan. We may add, change or discontinue features. If we remove a material feature from your plan, we will give you reasonable notice.

• You must provide accurate account information and keep it current.
• You are responsible for all activity under your account and for keeping your credentials confidential.
• Notify us immediately if you suspect unauthorized access.
• Accounts are for the named user. Do not share a single login across multiple people.
• Administrators in your organization may hold elevated permissions, including the ability to view the portal as another user for support purposes. Those actions are logged.

You agree not to use the platform to:

• Break any law, or infringe anyone's intellectual property, privacy or publicity rights.
• Publish content that is defamatory, deceptive, obscene, or that misrepresents a business or its services.
• Send unsolicited messages, or contact people who have not consented where consent is required.
• Generate spam, doorway pages, cloaked content or anything that violates the guidelines of a search engine or social network.
• Upload malware, or attempt to gain unauthorized access to the platform, other accounts or our infrastructure.
• Interfere with the platform's operation, probe it for vulnerabilities without written permission, or circumvent rate limits.
• Resell or provide the platform to third parties unless your plan expressly permits it.
• Scrape or extract data from the platform by automated means outside the documented API.

We may suspend access immediately if we reasonably believe your use threatens the platform or other users.

You keep all ownership of the data and content you upload or generate through the platform — your client records, keywords, articles, landing pages, images and social posts (“Your Content”).

You grant us a limited, non-exclusive licence to host, process, transmit and display Your Content solely to operate the platform and to deliver the features you use, including sending it to the third-party providers required for those features. This licence ends when you delete the content or close your account.

You represent that you have the rights necessary to use and publish Your Content.

Some features produce text and images with AI. This carries limitations you should understand before you publish anything:

• Output can be factually wrong, outdated or misleading. You must review it before publishing.
• Output is not legal, financial, tax or professional advice.
• Similar prompts may produce similar results for different customers. We cannot guarantee that generated content is unique.
• We do not warrant that generated content is free of third-party rights, and we do not guarantee any search ranking, traffic level or business outcome.
• You are solely responsible for anything you publish, including compliance with advertising, pricing and consumer-protection rules.

The platform connects to services such as Google Ads, Google Analytics, Google Business Profile, Facebook, Instagram, LinkedIn, TikTok, WhatsApp, Twilio, Zoom, Stripe, Limo Anywhere, HighLevel, WordPress and Zapier.

• Your use of each service is governed by that provider's own terms.
• You are responsible for holding valid accounts and permissions with those providers.
• We are not responsible for a third-party service changing its API, pricing or policies, or for outages or data loss on their side. Such a change may reduce or remove a feature without that being a breach of these Terms.

• Subscription fees, billing period and included usage are those shown on your plan at the time you subscribe.
• Fees are billed in advance and, unless stated otherwise in your plan, are non-refundable for a period already started.
• Subscriptions renew automatically for the same period until cancelled.
• You may cancel at any time; cancellation takes effect at the end of the current billing period.
• If payment fails, we may suspend access after giving you notice and a reasonable chance to fix it.
• We may change pricing with at least 30 days' notice before it applies to your next renewal.
• Fees exclude taxes, which you are responsible for where applicable.

These Terms apply for as long as you use the platform. Either party may terminate: you by cancelling your subscription, we by giving notice if you materially breach these Terms and do not fix the breach within 30 days, or immediately for the conduct described in section 4.

After termination you lose access to the platform. You may export Your Content for 30 days after termination; after that we delete or anonymize it as described in the Privacy Policy. Content already published to your own website or social accounts stays there and remains yours.

The platform itself — its software, design, templates, documentation and the CRM.LIMO name and logo — belongs to CRM.LIMO and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the platform during your subscription, and nothing more.

You may not copy, modify, reverse-engineer, decompile or create derivative works from the platform, except to the extent that restriction is prohibited by law.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

The platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that:

• the platform will be uninterrupted, timely, secure or error-free;
• any specific search ranking, traffic volume, lead count or revenue will result from using it;
• AI-generated content will be accurate, original or suitable for your purpose;
• data obtained from third-party providers will be complete or accurate.

To the fullest extent permitted by law, CRM.LIMO will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, business or goodwill, arising from or relating to your use of the platform.

Our total aggregate liability for all claims relating to the platform is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law.

You agree to indemnify and hold harmless CRM.LIMO and its officers, employees and agents from any claim, damage, loss or expense (including reasonable legal fees) arising from Your Content, your use of the platform, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The courts located in Lee County, Florida have exclusive jurisdiction over any dispute, and both parties consent to that venue.

Before starting formal proceedings, please contact us so we can try to resolve the matter directly.

If any provision of these Terms is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it.

We may update these Terms. The “last updated” date at the top reflects the current version. For material changes we will give notice by email or through the portal at least 30 days before they take effect. Continuing to use the platform after that date means you accept the updated Terms.

• Address: CRM.LIMO, 1222 SE 47th St., Cape Coral, FL 33904, USA
• Contact form: crm.limo/contact
• Support: available 24/7 through the portal